Our tough security and privacy policy keeps your trusted information safe and private. Information can only be accessed by staff to assist you, access is only available to third parties if you have given written permission or is to assist in criminal investigations. is the sole owner of information collected on this site and we guarantee that we will not sell, share, or rent your information to any outside parties.
We collect the following categories of personal information directly from you, as you visit our website, reach out to us, create an account with us, or place an order with us:
- Personal details
- Account information:
- Log information
- Marketing information
- Billing information
- Communications you send us
- Visual information
- The Information We Collect
- We collect what is commonly referred to as “sensitive personal information” if you choose to provide your skin tone preferences. Providing this information is completely optional, is collected only with your explicit and freely given consent, and is securely stored on our web servers for use in personalizing our correspondence with you via email or on site. Any information stored can be viewed on your account page. This information can be deleted using the same mechanism that it is provided to us in your account page or by emailing us at support@rosacastle.com. Please do not submit other sensitive personal information about you to us.
- We may also receive certain categories of personal information from third parties, such as partner companies involved in any joint promotions. Information we obtain from third parties will generally be your name and contact details.
- What are the consequences of not providing personal information?
- You are not required to provide all personal information identified in this Privacy Policy to use our website or to interact with us offline, but certain functionality will not be available if you do not provide certain personal information. For example, we may not be able to respond to your requests, create an account for you, perform a transaction or enter into a contract, or provide you with marketing we believe you may find valuable.
How We Store and Safeguard Your Information
- We maintain reasonable technical and organizational measures to protect personal information from loss, misuse, alteration, or unintentional destruction. However, no security measure can guarantee against compromise. Except to the extent that liability cannot be excluded or limited due to applicable law, we assume no liability or responsibility for disclosure of your information due to errors in transmission, unauthorized third party access, or other causes beyond our control.
- You also have an important role in protecting your personal information. You should not share your username and password with anyone, and you should not re-use passwords across more than one website. If you have any reason to believe that your username or password has been compromised, please contact us as detailed below.
Third party links
Occasionally, at our discretion, we may include or offer third party products or services on our website. These third party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.Notification of Changes If we decide to change our Privacy Policy, we will post those changes to this privacy statement, the homepage, and other places we deem appropriate so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. Customers are responsible for periodically checking the Privacy & Policy available on the website for changes. If we make material changes to this policy, we will notify you here or by means of a notice on our homepage.